Terms of Service

Terms of Service

Terms of Service

Last updated: August 25, 2026

1. Introduction and Operating Entity

Welcome to Silk Serum, an independent multi-brand specialist retailer of moisturizers and lotions, available at silkserum.shop. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.

Silk Serum is operated by Summit Ridge Commerce Group LLC, a retail operations and e-commerce management company headquartered in the Pacific Northwest. Summit Ridge Commerce Group LLC is the legal operating entity for Silk Serum and is responsible for all business operations, supplier agreements, and customer commitments. Our registered postal address is 1284 Cedar Hollow Drive, Suite 305, Portland, OR 97209, United States.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

2. Site Use and Customer Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from Silk Serum. By placing an order, you represent that you are legally capable of entering into binding contracts. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this site by any third party.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including if we believe that a customer has violated these Terms.

3. Accounts and Registration

To make a purchase or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You must notify us immediately of any unauthorized use of your account by contacting support@silkserum.shop.

4. Catalog Information and Product Availability

Silk Serum offers a curated selection of moisturizers and lotions from trusted brands including Earth Therapeutics, Aveeno, Glow Recipe, and Kiehl's. We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on this site are complete, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice.

All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and provide a refund or a suitable alternative.

5. Pricing and Promotions

All prices are listed in US Dollars (USD). We are an independent third-party retailer, not an outlet for a single manufacturer. We purchase branded products directly from authorized distributors and, in some cases, from the brand's official wholesale programs. Our pricing strategy never influences our quality controls—we buy the same authentic products from the same authorized sources and store them with the same care as any premium retailer.

You may notice that discount levels change across brands and between products. This is because brand partners often restrict how deeply different items can be discounted, and we also run short-term promotions to move seasonal inventory or celebrate new product launches. Prices are always competitive, but the specifics of a discount can vary depending on the brand and the product. Our business model is built on retail margins, promotional allowances, and repeat customer relationships—not on membership fees or inflated pricing.

From time to time, we may offer promotional codes. For example, code SAVE15 provides 15% off eligible items at checkout; coupon eligibility follows checkout rules and may exclude certain brands or products. Promotions are funded by co-op marketing dollars from our brand partners and our own operational savings, allowing us to extend discounts without degrading service or product quality.

6. Orders and Acceptance

All orders are subject to acceptance by Silk Serum. We may, at our discretion, decline any order. When you place an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of the order; acceptance occurs when we ship the product and send a shipping confirmation. We reserve the right to limit quantities of any product and to refuse service to any customer.

7. Payment

We accept the following payment methods:

• Credit card (Visa, Mastercard, American Express, or other major cards)
• PayPal

Payment is due at the time of order placement. By providing payment information, you represent that you are authorized to use the designated payment method. If your payment method is declined, we may cancel your order and notify you. All transactions are processed in USD.

8. Shipping and Delivery

We offer the following shipping options:

• Standard shipping: $8.00
• Free standard shipping: On all orders over $45.00

Orders are processed and shipped from our fulfillment center in Portland, Oregon. Delivery times may vary depending on your location. Please allow additional time for order processing during promotional periods or holidays. Risk of loss and title for products purchased pass to you upon delivery to the carrier.

9. Returns and Refunds

If you are not fully satisfied with your purchase, you may return eligible items within 30 days of delivery. To initiate a return, please contact our customer support team at support@silkserum.shop with your order number and the reason for the return. We will provide instructions for the return process.

Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that certain items may not be eligible for return due to hygiene or safety reasons, and we will clearly mark such items at the time of purchase. You are responsible for return shipping costs unless the return is due to an error on our part or the product is defective.

10. Warranty and Product Support

Warranty coverage follows the product information provided by the manufacturer and the support guidance we provide on our site. Each product listing includes the manufacturer's specifications, and we encourage you to review this information carefully before purchase. For warranty-related questions, please contact us at support@silkserum.shop, and we will direct your inquiry to the appropriate brand partner if necessary.

11. Authenticity and Quality Commitment

We guarantee that every item sold on Silk Serum is genuine and sourced from an authorized channel. We maintain a strict supplier approval process—all products must come from authorized distributors or directly from the brand's official sales channels. We take steps to avoid parallel imports and counterfeit goods by reviewing supplier credentials, requiring invoices, and inspecting batch codes.

If you believe a product is not authentic, please contact our quality assurance team with the following information:

• Order number
• Product name and size
• Batch code or lot number
• Photographs showing the packaging, seal, and product
• A brief description of the issue

We acknowledge your claim within one business day and assign a case number. We review the information, compare it with our internal purchase and shipping records, and where needed, contact the brand partner to validate the batch code. We provide a resolution and a target completion date within five business days. If we cannot verify the authenticity of the product, we will provide a full refund or a replacement and cover any related shipping costs.

We encourage you to inspect your package when it arrives. Check that the box is sealed, the product matches your order, and the batch code and expiration date are present. If anything seems off—packaging differences, unusual odor, or damage—please contact our quality assurance team immediately.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Silk Serum, Summit Ridge Commerce Group LLC, or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this site without our prior written permission. All brand names and product names referenced on this site are trademarks of their respective owners.

13. Acceptable Use

You agree not to use this website for any purpose that is unlawful or prohibited by these Terms. You may not:

• Attempt to gain unauthorized access to any portion of the website, other accounts, or computer systems
• Interfere with or disrupt the operation of the website or servers
• Use automated scripts, bots, or scraping tools to collect data from the site
• Impersonate any person or entity or misrepresent your affiliation with a person or entity
• Transmit any viruses, malware, or other harmful code

14. Service Availability and Disclaimers

We strive to keep the website available 24/7, but we do not guarantee uninterrupted, timely, or error-free access. We may suspend access to the site for maintenance, repairs, or reasons beyond our control. The website and all information, products, and services provided on it are provided "as is" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the website will meet your requirements or that the results obtained from the use of the website will be accurate or reliable.

15. Limitation of Liability

To the fullest extent permitted by law, Summit Ridge Commerce Group LLC and Silk Serum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any products purchased or obtained through the website; or (c) any unauthorized access to or alteration of your transmissions or data. Our total liability arising out of or in connection with these Terms or your use of the website shall not exceed the amount you paid for the products giving rise to the claim.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Multnomah County, Oregon for any disputes arising out of or relating to these Terms or your use of the website.

17. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on this page with the "Last updated" date at the top. By continuing to access or use the website after revisions become effective, you agree to be bound by the revised Terms. We encourage you to review these Terms periodically for any changes.

18. Contact Information

If you have questions about these Terms, your order, or our products, please contact us:

Customer Support:
Email: support@silkserum.shop
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Pacific Time
Emails received outside these hours will be answered on the next business day.

Legal and Privacy Inquiries:
Email: legal@silkserum.shop
We respond to legal and privacy inquiries within 48 business hours.

Mailing Address:
Summit Ridge Commerce Group LLC
1284 Cedar Hollow Drive, Suite 305
Portland, OR 97209
United States