Silk Serum is an independent retailer operated by Summit Ridge Commerce Group. We launched in 2017 with a mission: to offer a focused, trustworthy shop where you can compare and buy premium moisturizers and lotions from well-known brands without the noise of a big-box marketplace. Our team combines decades of experience in skincare, retail, and logistics.

We're true specialists in the moisturizer and lotion category. Our buying team has over 30 years of combined experience in skincare product development and retail. We focus on hydration and skin-barrier health, and we evaluate products on formulation, texture, and skin compatibility—not just marketing claims.

Our curated assortment features products from Earth Therapeutics, Aveeno, Glow Recipe, and Kiehl's. We've hand-selected 623 items that meet our high standards for ingredient integrity, user satisfaction, and shelf stability.

We start with the entire product pool from our partner brands and filter based on our criteria: ingredient integrity, user satisfaction, consistency with our hydration and skin-barrier focus, and shelf-stability. If we wouldn't recommend a product to our own family, we don't sell it.

Our pricing is competitive because we operate efficiently. We are an independent third-party retailer, not an official outlet, and we purchase products directly from authorized distributors and brand wholesale programs. Our business model is built on retail margins, promotional allowances, and repeat customers—not membership fees or inflated pricing. We also save on overhead by selling online, and we pass those savings to you. The result: everyday low-ish prices and periodic promotions, without ever compromising product quality.

Discount variations happen for a few reasons. Brand partners often set restrictions on how deeply their products can be discounted. In addition, we run short-term promotions to move seasonal inventory or celebrate new launches. So while our prices are always competitive, the specific discount level can differ depending on the brand and product.

Use code SAVE15 at checkout for 15% off eligible items. Coupon eligibility follows checkout rules. Promotions like this are funded by co-op marketing dollars from our brand partners and our own operational savings, so we can offer you a discount without affecting our service or product standards.

We guarantee that every item sold on Silk Serum is genuine and sourced through an authorized channel. We maintain a strict supplier approval process and only work with authorized distributors or direct brand programs. We review supplier credentials, require invoices, and inspect batch codes to avoid parallel imports and counterfeit goods. If we ever discover a supplier isn't meeting these standards, we stop working with them immediately.

Please contact our quality assurance team immediately. Your claim will be handled within 24 business hours. We'll request information like your order number, a photo of the product, and the batch code. If we cannot verify the product's authenticity, we will provide a full refund or replacement and cover any related shipping costs.

Every product is stored in a climate-controlled facility to protect formula stability. We inspect incoming cases for damage and expiration dates, and we rotate stock so that the oldest but still in-shelf-life items ship first. Temperature-sensitive shipments are packed with insulation when needed. Each listing also goes through a two-step quality check to ensure accuracy between what you see and what you receive.

We offer standard shipping for $8.00 per order, and shipping is free on orders over $45.00. All orders are processed from our Portland facility.

Once your order ships, you'll receive a confirmation email with tracking information. If you have questions about tracking or delivery, email our shipping support team at shipping@silkserum.shop and they'll respond within 12 business hours.

Our shipping support team is here to help. They'll check the carrier system, open a trace claim if needed, and work to resolve the issue—whether that means a replacement, refund, or update. Email them at shipping@silkserum.shop.

We accept returns within 30 days of delivery. To start a return, contact our after-sales team at aftersales@silkserum.shop with your order number and reason. We'll provide a return label and instructions.

Once we receive and inspect your return, we'll process the refund. You'll receive confirmation emails at each step. The refund will be issued to your original payment method.

If your product arrives damaged or doesn't meet our quality standards, contact our after-sales team or quality assurance team (if it's a quality concern). We'll arrange a replacement or refund right away.

Warranty coverage follows product information and support guidance. If you have a specific warranty question, please contact our support team and we'll guide you based on the brand's policy.

We accept all major payment methods. If you have a question about payment, contact our support team.

For general order questions, email support@silkserum.shop. Our team is available Monday-Friday, 9:00 AM - 6:00 PM Pacific Time. For specialized needs, here are the direct lines:

• Product recommendations: presales@silkserum.shop (responds within 12 business hours)
• Returns, refunds, exchanges: aftersales@silkserum.shop (responds within 24 business hours)
• Product quality or authenticity concerns: quality@silkserum.shop (responds within 24 business hours)
• Shipping & tracking: shipping@silkserum.shop (responds within 12 business hours)