Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 25, 2026

Silk Serum ("we," "our," or "us") is an independent multi-brand specialist retailer operating at silkserum.shop. We provide a focused shopping experience for moisturizers and lotions, offering products from Earth Therapeutics, Aveeno, Glow Recipe, and Kiehl's. Our legal operating entity is Summit Ridge Commerce Group LLC, headquartered at 1284 Cedar Hollow Drive, Suite 305, Portland, OR 97209, United States. Summit Ridge Commerce Group LLC manages all business operations for Silk Serum, including supplier agreements, inventory, quality control, and customer commitments.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit silkserum.shop, place an order, or interact with our support team. By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide to Us

When you make a purchase or contact our support team, we collect information you choose to share with us, including:

• Contact details: Your name, email address, phone number, and shipping or billing address.
• Payment information: Credit card details or PayPal account information. Note that we do not store full payment card numbers on our servers; payment processing is handled by our payment processors.
• Order details: Products you purchase, quantities, preferences, and any notes you include with your order.
• Communications: When you email us at support@silkserum.shop, we keep a record of your inquiry and our responses.

Information We Collect Automatically

When you browse silkserum.shop, we and our service providers may automatically collect certain information about your device and usage, including:

• Device information: IP address, browser type and version, operating system, and device identifiers.
• Usage data: Pages you view, products you click on, time spent on the site, referring URLs, and other interaction data.
• Cookies and similar technologies: We use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and improve your shopping experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: Processing purchases, arranging shipping, and providing order confirmations and updates. We offer free shipping on orders over $45.00 and standard shipping for $8.00.
• Customer support: Responding to your questions, resolving issues, and providing assistance before and after your order. Our support team is available by email at support@silkserum.shop.
• Coupon and promotion management: Applying promotional discounts like code SAVE15 (15% off eligible items) when you use them at checkout.
• Processing returns and refunds: Handling product returns within 30 days of delivery, as described in our Returns Policy.
• Product recommendations: Suggesting moisturizers and lotions from our catalog of 623 products that may interest you.
• Website improvement: Analyzing usage patterns to improve our storefront, product selection, and overall customer experience.
• Legal and regulatory compliance: Meeting our obligations under applicable laws and regulations.

Information Sharing and Disclosure

Service Providers

To operate silkserum.shop effectively, we work with trusted third-party service providers who help us with:

• Payment processing: We accept credit cards and PayPal. Payment processors handle your payment details securely to complete transactions.
• Shipping and fulfillment: Carriers and logistics partners deliver your orders to the address you provide.
• Email and communication: Platforms that help us manage customer support correspondence.
• Analytics and site optimization: Tools that help us understand how visitors interact with our storefront.

These providers only receive the information necessary to perform their functions, and they are required to protect your data and use it solely for the services they provide to us. We do not sell your personal information to third parties.

Legal Requirements

We may access, preserve, or disclose your information when legally required to do so, such as in response to a court order, legal process, or government request, or to protect our rights, your safety, or the safety of others.

Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. At silkserum.shop we use cookies and similar technologies to:

• Keep items in your cart while you shop.
• Remember your preferences and previous interactions.
• Understand aggregate traffic patterns and popular product categories.
• Improve site performance and load times.

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our site, such as retaining items in your shopping cart during checkout.

Data Security

We take reasonable and appropriate measures, including administrative, technical, and physical safeguards, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data transmitted between your browser and our servers.
• Secure management of payment information through PCI-compliant payment processors.
• Controlled access to personal data among our team members.
• Regular review of our security procedures and practices.

While no method of transmission over the internet is 100% secure, we work diligently to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Completing your order and delivering products.
• Providing customer support and responding to inquiries.
• Maintaining transaction records for accounting and tax purposes.
• Meeting legal, regulatory, or contractual obligations.

When we no longer need your information, we delete or anonymize it in a secure manner.

Your Choices and Rights

You have choices regarding your personal information, including the ability to:

• Access and update: Contact us to request a copy of the personal information we hold about you or to correct inaccurate information.
• Delete: Ask us to delete your personal information, subject to legal or contractual retention obligations.
• Opt-out of communications: Request that we stop sending you promotional emails (though we will still send transactional messages about your orders).
• Withdraw consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.
• Lodge a complaint: If you believe your data has been handled improperly, you may contact us or your local data protection authority.

To exercise any of these rights, please email us at legal@silkserum.shop. We verify requests for security purposes and typically respond within 48 business hours.

Children's Privacy

silkserum.shop is a retail storefront intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this policy and post the updated version on this page. If we make material changes, we will take steps to notify you prominently, such as a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, our dedicated legal and privacy team is available to help.

Legal and Privacy Contact:
Email: legal@silkserum.shop
Attn: Operations Director
Silk Serum / Summit Ridge Commerce Group LLC
1284 Cedar Hollow Drive, Suite 305
Portland, OR 97209, United States

We aim to respond to privacy-related requests within 48 business hours. When contacting us, please include your name, contact email, and a description of your inquiry so we can assist you promptly. For general questions about your order, payment, or our products, please visit our customer support team at support@silkserum.shop.

Operating Entity: Summit Ridge Commerce Group LLC is the legal operating entity for Silk Serum. We oversee all aspects of the business, including product procurement from our brand partners Earth Therapeutics, Aveeno, Glow Recipe, and Kiehl's, quality control, and customer relations.

Customer Support Hours: Our support and legal teams are available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. Emails received outside these hours are answered on the next business day. Our website remains open for orders 24/7.

Thank you for shopping at silkserum.shop. We value your trust and are committed to protecting your privacy.